Contact Melbourne Airport Parkings
Send us a question about parking at Tullamarine, or flag something on the site that no longer matches what you saw at the airport. Corrections are genuinely useful, and we read every message.
- [email protected]
- Phone
- +61 3 8318 4726
Questions, corrections and second opinions on airport parking — we read every message.
What to send us
The more specific the message, the more useful our answer. Tell us which car park, which terminal, and what you actually saw.
-
Booking and car park questions
How onsite parking works, how the booking flow behaves from quote to confirmation, and what each car park is like to drive into. If you want a plain comparison first, our car park options guide walks through the differences between terminals and lots.
-
Entry, exit and shuttle details
Barrier procedures, QR code handling, and the shuttle-to-terminal arrangements you used. If a sign at the gate contradicted what we published, that is exactly the kind of note we want. Our entry and exit guide and the shuttle and terminal access guide cover the current wording.
-
Corrections
If a distance, opening rule or payment detail has changed, tell us what you encountered. A sentence, a photo of the area, and the approximate time you were there is more than enough for us to check it against the airport's current published information.
If you're mid-trip and stuck at a barrier, use the help point at the gate rather than waiting on an email reply. That's the fastest route to getting out.
What we can't help with
We don't take bookings, amend bookings, or process refunds. We're an independent guidance resource — not the airport and not the car park operator. Anything to do with an existing reservation needs to go through the booking system you used, because that's the only place with access to your record.
We also can't confirm prices or availability. Those live in the booking flow, where they update with demand, season and length of stay. What we can do is explain how the process works and where travellers most often get caught out, so your next parking airport Melbourne trip is easier to plan.
Reaching the team
Use the contact form and include as much detail as you can: which car park, which terminal, what you expected, and what actually happened. The specific version is the one we can act on.
We aim to reply within a few working days. Complex corrections may take longer if they need checking against the airport's current published information.
- Weekday messages are usually read the same day and answered in order.
- Corrections get logged with the page they refer to, so we can update the sentence rather than the whole guide.
- Your message is used to answer your query and correct the site. Nothing else.
Already booked and need a change? The operator's support channels will resolve it faster than we can, because they hold the reservation itself.
Office details and hours
Our editorial office handles correspondence during standard business hours, Monday to Friday. Messages sent over the weekend are read the following week.
- Office
- 20 Keilor Park Drive,
Tullamarine VIC 3043, Australia - Phone
- +61 3 8318 4726
- [email protected]
- Opening hours
-
- Monday to Friday8:00 AM – 6:00 PM
- Saturday9:00 AM – 4:00 PM
- SundayClosed
The office answers correspondence about this site. It is not a parking facility — if you need to park on the day, check the car park options before you travel.
Reporting a factual error
If something on this site is wrong, say so directly. We'd rather publish an accurate correction than defend an old line. That's the whole point of a guidance site.
-
Name the page
Tell us which guide the sentence sits on, so the correction lands in the right place instead of being spread across the site.
-
Quote the sentence
Copy the line as it appears, even roughly. It saves us guessing which of several similar passages you mean.
-
Give the correct version
What should it say instead, and ideally where at the airport you saw it — a gate, a sign, a machine, or a terminal entrance.
-
We check and update
We compare it against the airport's current published information before editing the page, then answer you with what we changed.
Not sure whether your note counts as a correction? Send it anyway. Knowing which detail confused a real traveller is useful on its own, and it often points to a clearer way to write that passage.
Privacy and your message
Contact form submissions are handled according to our privacy policy. We use what you send to answer your query and to correct the site where needed. We don't sell contact details or add you to marketing lists, and we don't keep more of your message than the query requires.
Still deciding where to park?
Compare the onsite car park options before you send a question — plenty of the common ones are already answered in the guides. If you'd rather see the whole picture first, start with the options page and work through to booking.